Customer Services Representative
Working as part of a team to log customer calls, deal with customer enquiries and facilitate service engineer workloads. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.
Responsibilities
Log calls from customers or facility management companies on Service Management System (Navision)
Provide call updates to customer as required
Co-ordination of the service activities in a specified region including:
Notify Service Engineers of fault calls and call chases and advise of completion deadlines
Updating of Service Management System
Ordering of spare parts via Service Management System
Booking appointments with external agencies
Liaison with Regional Service Manager
Update customer service support systems
Completion of customer reporting information
Diarising of appointments for future field activities
Co-ordinating Service activities with other functional departments
Processing/filing of service related administration and reports
Skills
A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
- Excellent customer service skills
- Excellent administrative and organisation skills
- Strong interpersonal skills, ability to communicate well via telephone
- Assertive
- Ability to work independently within a strong cohesive team
- PC literate in Microsoft packages (Word & Excel)
Flexible approach to work with ability to work weekends as part of your weekly shift (days off given in the week)
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